What is your return policy?
Before you make the decision to return items to us, you must obtain an RMA# (Return Merchandise Authorization Number). Contact us and we will provide you with an RMA#. You can send returns from your customers to our warehouse. Upon a confirmed arrival of your return, (if you have followed the instructions provided by us after you contact us for the RMA#), we will process the merchandise for a full refund into your trust account, or re-ship a replacement order. You are then responsible to refund the money to your customers or inform them that a replacement order will be sent to them. We accept returns and refunds to your account only if they occur within 30 days after invoice date, no exceptions. We will refuse returns without RMA numbers. Retain the authorization number with your order for returns. The Return Merchandise Authorization number must be plainly written on the box near shipping label. Shipping charges for returning items are to be prepaid, we do not pay nor are we responsible for any shipping charges due to returned items back to our loading docks We do not accept returns on body jewelry. There are serious sanitary issues and disease transmission concerns associated with returns of body jewelry. 

What is your refund policy?
Refunds will be returned to your trust fund after we receive the return in our warehouse. We can guarantee customer satisfaction up to 15 days from invoice. To request a refund a Return Merchandise Authorization Number (RMA#) will be assigned by our company upon your request. You will receive a full refund to your trust fund account which you can then pass along to your customer. We will refuse all packages returned to us without an RMA#  written on the outside of the box by the shipping label.

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